Service Status
An overview on the impact of COVID-19 on our service.
We'll update you as soon as we can should any of this change.
PHONE
OUT OF SERVICE
We're operating with a bit of a skeleton crew but we're doing the best we can to answer your enquiries. We’ll get to your enquiries as soon as we can.
DELIVERY
OK
We’re doing everything we can to fulfil orders as normal but your order may be subject to a small delay due to staff and courier company limitations.
OK
We're operating with a bit of a skeleton crew but we're doing the best we can to answer your enquiries. We’ll get to your enquiries as soon as we can.
RETURNS
OUT OF SERVICE
A MESSAGE FROM SMARTFONESTORE
As a valued customer, we thought it important to let you know that during this unusual time, following government guidance and in the interest of the health and well being of our staff and others, our service is regrettably limited to the above level until February 8th.
f you have placed an order with us, we’ll be trying our very best to get it to you in a timely fashion. You have the right to cancel your order and receive a full refund. To receive your refund, please email sales@smartfonestore.com quoting your order number. You will receive your refund but there may be a small delay given the circumstances.
Throughout this uncertain period, the level of service we're able to provide is of course, subject to changes about which you'll be fully updated as efficiently as possible.
Our call handling is now out of service but please feel free to contact us by email should you need any information. Please bear in mind that there may be a delay in replying to your email.
We'd like to say a huge thank you to all of our customers. We appreciate your support and understanding during this difficult time.
Finally and most importantly, stay safe and look after each other.
We'll see you on the other side when we'll be back on February 8th for all your smart device needs!