Terms and Conditions


1. Object
2. Application Field
3. Territoriality
4. Capacity to make agreements
5. Customer Acceptances
6. Amendment to the Terms and Conditions of Sale
7. Product Specifications
8. Pricing
9. Delivery Fee’s
10. VAT
11. Placing an order
12. Order Confirmation
13. Order Cancellation
14. Items Availability
15. Items Condition
16. Payment
17. Invoicing and Receipts
18. Packaging
19. Confirmation
20. Delivery
21. Error on Invoice
22. Warranty and Returns
23. Youth Discount

1. Object

The Terms and Conditions herein are applicable any time you access our website or purchase goods directly from it.

SmartFoneStore is a specialist retailer in smartphone technology.

The duty of the following Terms and Conditions is to provide clear and accurate definition of the sales conditions between SmartFoneStore and its Customers. Within the terms of this accordance, the Customer is agreed to be any individual or legal being having made purchases through the SmartFoneStore website www.smartfonestore.com.

2. Application Field

The following Sales Terms and Conditions relate to the sale of goods obtainable through www.smartfonestore.com on the date the order is placed.

The solicitation of said Terms and Conditions is activated the moment the order is placed. In the event that the terms of this agreement differ due to the manner in which the order was created, such a difference would be expressly and clearly stated.

3. Territoriality

The use of the SmartFoneStore website and any contracts formed are governed by English law.

It is expressly mentioned that should a dispute occur, an out-of-court settlement is to be favoured by the parties.

4. Capacity to make agreements

As the acquisition of goods available on the SmartFoneStore website is not a commonplace act, so any Customer of SmartFoneStore declares that he/she has the capacity to contract the terms hereafter, i.e. he/she is emancipated or has legal majority and is not under the protection of any by-laws.

5. Customer Acceptances

When the customer submits an order, he/she automatically accepts the present Terms and Conditions. Said Terms and Conditions are valid with the exclusion of any other terms, except by written agreement signed by the parties.

Terms and Conditions are available for reading on the website.

6. Amendment to the Terms and Conditions of Sale

The present Terms and Conditions are subject to adjustments at any time. It should be stressed that the Customer reads them on a regular basis. Each version is specifically dated. Therefore, any orders placed by the customer are governed by the online Terms and Conditions in effect at the time at which orders are placed.

7. Product Specifications

SmartFoneStore aims to provide accurate and comprehensive information in reference to the goods’ ordered.

8. Pricing

• Prices are displayed in UK Pounds (£), VAT included, shipping fees excluded.

• SmartFoneStore’s prices are in constant flux, and are liable to change at any time; the prices shown are subject to adjustments at any time.

• All prices are clearly disclosed provided there are no obvious typographical errors.

9. Delivery fees

Delivery for orders in the UK are on free next working day service to UK mainland. Should the customer want to return any products purchased from SmartFoneStore, a pre-paid postal envelope shall be sent to the customer via 1st class post. The customer when making a return must obtain proof of postage. SmartFoneStore accepts no responsibility for goods returned by any other means.

10. Value Added Tax (VAT)

VAT is included with all sales concluded with residents of the European Union. Business customers will be charged VAT on top of the advertised prices. Business customers must create a Business account and enter a VAT number to receive a VAT invoice.

11. Placing an order

Placing an order through SmartFoneStore requires the customer to complete an online registration form including personal/payment details. SmartFoneStore urges customers to thoroughly proof read the information entered before validating his/her order. SmartFoneStore is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address, should the form have be incorrectly filled-out.

12. Order Confirmation

An automated order confirmation e-mail is sent to the Customer provided that the e-mail address does not contain any errors. A confirmation e-mail is also sent to confirm the creation of an account with SmartFoneStore and at the product dispatch stage.

13. Order Cancellation

If an order has been placed through SmartFoneStore and the Customer then decides he/or she does not want the product the order can be cancelled via telephone (0207 404 6466) or email (sales@smartfonestore.com).

If the order has progressed past the ‘dispatch’ stage, the Customer will need to wait until the item has been received and then complete the return process that is covered by the product warranty.

14. Items Availability

While stocks last, our items are available and our prices are applicable as long as they are featured on our website.

Customers may obtain more information by phone or email.

The condition of the goods is usually stated in the description body of the product. If the condition of the goods is not stated or if you need further information, please contact SmartFoneStore.

15. Items Condition

Our Grading System:


A completely brand new device in the original sealed box with original accessories.


A like-new, fully functioning device with a completely flawless screen and body.


A fully functioning device with very light, hardly visible signs of use. Possible very light signs of wear on screen, invisible when in operation.


A fully functioning device with light but visible marks on the screen and body.


A fully functioning device with obvious signs of use including potentially deep scratches on the screen and possible dents and chips on the body.

16a. Payment

Payment methods are as follows:
- Visa/MasterCard/Maestro/Paypal/Paypal Credit* )

Governed by its own discretion SmartFoneStore reserves the right to decline an order.

All information is collected lawfully and in accordance with the Data Protection Act 1998, thus Customers have a right, upon request and proof of identity, of access to the information held about them and have the right to have factually incorrect information corrected.

16b. Fraudulent Transactions

SmartFoneStore operates a strict fraud prevention policy.

In the interest of protecting ourselves and our customers, we reserve the right to:

  • Hold orders while investigating potentially fraudulent transactions.
  • Request further identification and proof of payment documentation relating to a transaction before releasing goods.
  • Report suspicious transactions to the relevant authorities.
  • Cancel and refund orders without notice.

17. Invoicing and Receipts

The order information form filled out online by the Customer can be considered as an invoice.

Regardless of the purchase or payment methods, the Customer receives a confirmation notification via e-mail of goods ordered. Within the SmartFoneStore product packaging there is included a product warranty form.

18. Packaging

SmartFoneStore will ensure that the product(s) is safely and securely packaged when dispatched.

19. Confirmation

When a Customer orders through SmartFoneStore, providing the e-mail address is correct, he/she will receive an automatic ‘dispatch’ information e-mail.

20. Delivery

SmartFoneStore is committed dispatching the product within 48 hours (2 working days) of an order being completed (excluding Bank Holidays and National Holidays). UK orders are sent using Royal Mail special delivery system. Orders outside the UK are send by Royal Mail Airsure.

Items are sent to the address entered on the order form by the customer. This can be amended by contacting SmartFoneStore.

20.1 Customer absence on the delivery day

Depending on the circumstances and the carrier's policy, the Customer may find a note of passage i.e., "leftcard". If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date. It also might occur that the Customer does not find a note. In this case, it is the Customer's responsibility to track his/her orders online, on the carrier's website, in order to receive information on it as soon as possible.

20.2 Late delivery

A parcel may not be delivered in the expected time allotment given by the carrier. If the delay extends too long, the Customer can contact SmartFoneStore in order to open an inquiry to establish the whereabouts of the parcel: the parcel may be lost.

20.3 Loss of the parcel

In order for SmartFoneStore to officially declare a parcel lost, the Customer has ten business days to declare the loss of a parcel starting from the date he or she received the dispatch confirmation e-mail.

If the parcel was declared as lost within the above-mentioned time, SmartFoneStore will attend to making a claim with the deliverer. SmartFoneStore may eventually require of the Customer additional documents to complete the claim process. In this situation the Customer will then need to send the information as soon as possible.

The final response related to claims is given by the carrier within a one to three-week period.

20.4 Reception of the parcel

When the items are delivered to the Customer, the carrier will require a signature from the customer as acknowledgement of receipt.

The Customer is encouraged to check the parcel methodically upon its arrival. If a parcel arrives damaged, the Customer's reservations must be written on the delivery note in the presence of the carrier.

Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or complaints will be accepted by SmartFoneStore.

21. Error on Invoice

Should any mistakes appear on the Customer's invoice, he/she must inform SmartFoneStore by telephone or e-mail that the received items do not comply in the expected nature, quality or quantity to what was ordered and invoiced.

22. Warranty and Returns

Items to be returned within 12 months of dispatch date.

Should the customer want to return any products purchased from SmartFoneStore, a pre-paid postal envelope shall be sent to the customer via 1st class post. The customer when making a return must obtain proof of postage. SmartFoneStore accepts no responsibility for goods returned by any other means.

22.1 Returns Procedure and Conditions

Conditions - An item is considered as a complete unit. Therefore, if the Customer is unsatisfied with one element of the package, he/she must return the whole package. SmartFoneStore reserves the right to return incomplete items to the Customer.

Procedure - Prior to returning an order, the Customer must inform SmartFoneStore of his/her desire to do so. This is can be done via by phone or e-mail.

22.2 Packaging a Return

Choose a box commensurate with the items returned.

Wrap the elements up with suitable shockproof material. There must be a sufficient amount of protection around the elements so that they do not touch the inner surfaces or move inside the box.

22.3 Faulty Products

If the goods develop a fault before the first 12 months following the data of dispatch, the Customer has a right to return the goods to us.

If the Customer returns the goods to SmartFoneStore, he/she needs to consider:
- the time for the goods to reach us,
- the time for us to process the return,
- the time to return the goods to the Customer.

22.4 Warranty and Return Conditions

SmartFoneStore is confident any product purchased will reach the Customer in perfect condition. In the unlikely event that you experience any technical problems with your product, the item’s warranty covers internal, technical issues only. Physical damaged caused to the item after receipt by the Customer, is not covered by the product warranty (which is included with the purchased item’s packaging).

Examples of technical internal problems that are covered by SmartFoneStore’s warranty include issues with: Microphone, Camera, Wi-Fi, internal speaker etc.

The item must be returned in the sale condition, preferably in its original packaging.

The item must be returned with all its accessories present, (data cables, and warranty form) should the item fail to meet these conditions, it will be returned to the Consumer, at his/her expense.

The Consumer must systematically state his order reference and his name and complete address if he/she wants his request to be processed efficiently. The warranty sheet included in the packaging will give the Customer the opportunity to state the reason for return of the item.

22.5 Processing of Returns

Once the parcel is received and accepted by SmartFoneStore, and depending on the nature of the item, the available stock and the Customer’s wishes, SmartFoneStore can offer the Customer the option of exchanging the original item for another one of equal value. If the Customer would prefer a full refund, this too can be stated on the warranty form included.

If the Consumer chooses to be refunded, and subject to the above mentioned conditions, a refund equal to the value of the store credit will be made within 30 days after the receipt of the item by SmartFoneStore.

22.6 Process

Once the parcel is received and accepted by SmartFoneStore, and depending on the nature of the item, the available stock and the Consumer's wishes, SmartFoneStore will issue a replacement item or reimburse the Customer with a full refund.

The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer

23. Youth discount

23.1 As part of the Smart Fone Store discount, eligible students, apprentice and 16–26-year-olds can benefit from up to 10% discount on a selected range of smart phones, laptops, tablets and other devices, from leading manufacturers including Apple, Samsung, Sony OnePlus and more.

23.2 To benefit from up to 10% discount, students, apprentice and 16–26-year-olds must have registered with “Youth Discount” and have a valid Youth Discount ID, from which they can receive the discount code. Students, apprentice and 16–26-year-olds that are eligible for a Youth Discount ID can register at https://smartfonestore.com/youthdiscount.com.

23.3 Once the Student Beans ID has been verified, to obtain the student discount, the discount code presented on the site should be entered into the checkout of www.smartfonestore.com.

23.4 The up to 10% youth discount cannot be used in conjunction with any other offers and minimum spend of £48.00 applies.

23.5 All other Terms relating to Smart Fone Store apply.

VERSION OF 08 September 2022