Warranty & Returns:

Used devices ship with a 30 days no quibble returns policy and a 12 month warranty should the product develop a fault. Please be aware that our products aren't guaranteed to have remaining manufacturer warranty although it's likely that the latest models will. We can't check specific models on request.
New devices come with the full manufacturer warranty.

Delivery:

Orders placed before 2pm on a working day are shipped by Royal Mail Special Delivery the same day for guaranteed delivery the following working day before 1pm. Delivery times vary for large orders and busy periods.

Packaging:

Our used products ship in our own branded boxes made from 100% recycled card and we think they're great! Used devices will be protected in a bubble bag and is sent in a silver Royal Mail Special Delivery pouch. New devices ship in the original sealed packaging.

Have a look at our FAQ's for more info.

• Unlocked phones and tablets will work with any SIM card on any network
• An EE, O2, Vodafone or 3 locked phone or tablet will work only with a SIM card from that company.
• Dual SIM devices are Unlocked for use with any 2 SIM cards
• WiFi devices are for use only on WiFi networks and aren’t compatible with mobile data networks

New

A completely brand new device in the original sealed box with original accessories.

Pristine

A like-new, fully functioning device with a completely flawless screen and body.

Very Good

A fully functioning device with very light, hardly visible signs of use. Possible very light signs of wear on screen, invisible when in operation.

Good

A fully functioning device with light but visible marks on the screen and body.

Fair

A fully functioning device with obvious signs of use including potentially deep scratches on the screen and possible dents and chips on the body.

All our used devices are thoroughly tested and fully working but just in case, we do offer a 12 month warranty. Our 14 day no quibble returns policy gives you peace of mind.